Shipping Policy

at Be Sultana we are dedicated to giving you the greatest buying experience possible, which includes a quick and dependable shipping service. To learn more about how we handle the delivery of your favourite fashion items, kindly take a moment to examine our shipping policy.

1. Shipping Methods and Rates:

Shipping policy for Be Sultana

We offer a variety of shipping options to cater to your needs:

Standard Shipping: The estimated delivery time is 5–10 business days within the continental Australia. Shipping costs may vary based on your location and the weight of your order.

Express Shipping: Need your fashion fix sooner? Choose our Express Shipping option for quicker delivery, typically within 2-5 business days. Additional charges apply based on the shipping destination and package weight.

2. Order Processing:

We aim to process and ship your order as quickly as possible. Most orders are processed within 1–2 business days. However, during peak seasons or promotional events, processing times may be slightly longer.

3. Tracking Your Order:

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the progress of your shipment online.

4. Shipping Partners:

We partner with reputable carriers to ensure the safe and timely delivery of your fashion items. While we do our best to meet estimated delivery times, please understand that occasional delays may occur due to unforeseen circumstances, such as adverse weather conditions or carrier-related issues.

5. Shipping Restrictions:

We regretfully cannot ship to P.O. boxes. Please provide a valid physical address for delivery.

6. Shipping Updates:

To stay informed about your order status, we recommend creating an account on our website and subscribing to email updates. You'll receive notifications about order confirmation, shipping, and delivery.

7. Returns and Exchanges:

If you receive a damaged or incorrect item, please refer to our Returns and Exchanges policy for instructions on how to rectify the issue. We want you to be satisfied with your purchase.

8. Contact Us:

Should you have any questions or concerns regarding your order, our shipping policy, or anything else related to your shopping experience, please do not hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing Be sultana for your fashion needs. We appreciate your trust and look forward to serving you with the latest trends and styles. Happy shopping!