Return Policy
Return Policy for B. Sultana
We want you to love every fashion purchase you make at Be Sultana. If, for any reason, you are not completely satisfied with your purchase, we are here to help you with our hassle-free return policy. Please read the following guidelines carefully:
1. Eligibility for Returns:
You may return your purchase within 10 days of the delivery date.
The item must be in new, unused, and unworn condition, with all original tags and packaging intact.
2. Initiate the Return:
If you find it necessary to return an item, please reach out to us at Contact@besultana.com, providing the following details:
- Order Number:
- Date of Purchase:
- Item(s) to be Returned:
- Reason for Return:
3. Return Shipping:
The cost of return shipping is the responsibility of the customer, except in cases where the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping method and retaining the shipping receipt for your records.
Ensure that the item is securely packaged to prevent damage during transit.
4. Return Approval:
Once your return request is submitted, our customer support team will review it.
If your return is approved, you will receive a return authorization email with further instructions.
5. Refunds and Processing:
Refunds will be issued to the original payment method used for the purchase.
Please allow 5-7 business days for us to process your return and issue the refund after receiving the returned item.
Shipping charges are non-refundable, except in cases where the return is due to an error on our part.
6. Damaged or incorrect items:
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of receiving the order.
We will provide instructions for returning the item or offer a replacement free of charge.
7. Store Credit:
If you prefer, we can provide you with store credit for the returned item, which can be used for future purchases at Be Sultana.
8. Contact Us:
If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team. We are here to ensure your shopping experience is as enjoyable as possible.