at Be Sultana we are dedicated to giving you the greatest buying experience possible, which includes a quick and dependable shipping service. To learn more about how we handle the delivery of your favourite fashion items, kindly take a moment to examine our shipping policy.
1. Shipping Methods and Rates:
Shipping policy for Be Sultana
We offer a variety of shipping options to cater to your needs:
Standard Shipping: The estimated delivery time is 5–10 business days within the continental Australia. Shipping costs may vary based on your location and the weight of your order.
Express Shipping: Need your fashion fix sooner? Choose our Express Shipping option for quicker delivery, typically within 2-5 business days. Additional charges apply based on the shipping destination and package weight.
2. Order Processing:
We aim to process and ship your order as quickly as possible. Most orders are processed within 1–2 business days. However, during peak seasons or promotional events, processing times may be slightly longer.
3. Tracking Your Order:
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the progress of your shipment online.
4. Shipping Partners:
We partner with reputable carriers to ensure the safe and timely delivery of your fashion items. While we do our best to meet estimated delivery times, please understand that occasional delays may occur due to unforeseen circumstances, such as adverse weather conditions or carrier-related issues.
5. Shipping Restrictions:
We regretfully cannot ship to P.O. boxes. Please provide a valid physical address for delivery.
6. Shipping Updates:
To stay informed about your order status, we recommend creating an account on our website and subscribing to email updates. You'll receive notifications about order confirmation, shipping, and delivery.
7. Returns and Exchanges:
If you receive a damaged or incorrect item, please refer to our Returns and Exchanges policy for instructions on how to rectify the issue. We want you to be satisfied with your purchase.
8. Contact Us:
Should you have any questions or concerns regarding your order, our shipping policy, or anything else related to your shopping experience, please do not hesitate to contact our customer support team. We are here to assist you.
Thank you for choosing Be sultana for your fashion needs. We appreciate your trust and look forward to serving you with the latest trends and styles. Happy shopping!
Return Policy for B. Sultana
We want you to love every fashion purchase you make at Be Sultana. If, for any reason, you are not completely satisfied with your purchase, we are here to help you with our hassle-free return policy. Please read the following guidelines carefully:
1. Eligibility for Returns:
You may return your purchase within 10 days of the delivery date.
The item must be in new, unused, and unworn condition, with all original tags and packaging intact.
2. Initiate the Return:
If you find it necessary to return an item, please reach out to us at Contact@besultana.com, providing the following details:
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Order Number:
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Date of Purchase:
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Item(s) to be Returned:
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Reason for Return:
3. Return Shipping:
The cost of return shipping is the responsibility of the customer, except in cases where the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping method and retaining the shipping receipt for your records.
Ensure that the item is securely packaged to prevent damage during transit.
4. Return Approval:
Once your return request is submitted, our customer support team will review it.
If your return is approved, you will receive a return authorization email with further instructions.
5. Refunds and Processing:
Refunds will be issued to the original payment method used for the purchase.
Please allow 5-7 business days for us to process your return and issue the refund after receiving the returned item.
Shipping charges are non-refundable, except in cases where the return is due to an error on our part.
6. Damaged or incorrect items:
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of receiving the order.
We will provide instructions for returning the item or offer a replacement free of charge.
7. Store Credit:
If you prefer, we can provide you with store credit for the returned item, which can be used for future purchases at Be Sultana.
8. Contact Us:
If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team. We are here to ensure your shopping experience is as enjoyable as possible.
